loyalty points

Terms & Conditions

This website is provided for your information and entertainment, and we hope you enjoy using it, browsing the website and making use of its various features.

By using the website, you thereby agree to all the following Terms & Conditions (defined below) without exception. If you do not agree to these Terms & Conditions, please refrain from using this website.   

This site is a Unilever site that helps you place orders with third party suppliers. You will be rewarded with loyalty incentives for using this site.

We will need to give your personal information to the supplier to place the order. By using this site, you consent to us sharing your personal information with the supplier.

It is important that you understand that Unilever is not liable for any loss that you suffer as a result of your order from the third party, no matter how it occurs.  

Your legal relationship is still directly with the supplier of the goods. You must make sure that you understand that relationship. Unilever is not liable for the quality of the goods or services that you order. Unilever is not liable for any loss resulting from using that supplier.

You can choose to go directly to the supplier without going through this site. But you will not get the loyalty rewards if you do this.

It is also important that you read the following Unilever policies that you can access on this site:

Privacy policy

Cookie policy

Legal Notice


1. Ownership and Operation

2. Agreement to be bound by these Terms & Conditions

3. Continuing Agreement

4. Eligibility and Access

5. Registration

6. Privacy

7. Removal of User Submissions

8. Identifying Users and Disclosing User Submissions to Third Parties

9. Moderation

10. Geographic Scope of the Website

11. Links to Other Websites

12. Contents of the Website Disclaimer

13. Operation of the Website Disclaimer

14. Limitation of Liability

15. Indemnification

16. Termination

17. Applicable Law and Jurisdiction

18. Severability

19. No Waiver


1.      Ownership and Operation

This website belongs to Unilever Mashreq Foods (S.A.E), UFS Department (“Unilever”, “we” and “our”), which is a member of the Unilever Group of companies.

The website is open to any legal entities ordering any Services (as defined below) from the online platform irrespective of their geographical location (“Users” or “you”).  

Unilever operates this website and any applications, software, data, products, competitions, or prize draws as online platform which allows Users to book, arrange and schedule a Service (as hereinafter defined) with licensed and independent third-party Service Providers (as defined below). Unilever itself is not a provider of these Services.

The third-party Service Provider are licensed and independent service provider with profound experience in their area of expertise, in their capacity as entrepreneur, i.e. a natural or legal entity acting in exercise of their commercial or independent professional activities in the conclusion of a legal transaction (“Service Provider”).

These Terms & Conditions shall govern the access and use by any User from within any country in the world of the online platform for Services made available by Unilever.

Any typographical, clerical or other error or omission in any sales literature, quotation, price list, and acceptance of offer, invoice or other document of information issued by Unilever shall be subject to correction without any liability on Unilever’s part.

2.      Agreement to be bound by these Terms & Conditions

Your use of this website and any applications, software, data, products, competitions, prize draws, and any other services provided to you on, or from, or through the website by Unilever (collectively called the “Services”), is subject to the terms of a legal agreement between you and Unilever consisting of (a) these Terms and Conditions (b) the Privacy Policy (c) the Cookie Policy and (d) the Webshop Policy (collectively called the “Unilever Policies”).  To the extent of any conflict between these Terms & Condition and any other Unilever Policies, these Terms & Conditions shall prevail.

3.      Continuing Agreement

You agree that we may change or revise these Terms & Condition from time to time by updating this posting, and that such changes or revision will take effect immediately upon our posting, so please visit this area each time you visit the website to keep up to date with the current Terms & Condition. Your use of the website reaffirms your continuing agreement to the then-current Terms & Condition.

4.      Eligibility and Access

You may not use the website and may not accept the Terms & Condition if

(a) you are under 18 years of age, or

(b) you are barred or otherwise legally prohibited from using or accessing the website under the laws of the country in which you are resident.  

Access to certain parts of the website and/or specific Services may be limited to members.  See the section entitled registration below.  In each case, we will clearly identify those parts of the website or those Services where access is limited and the applicable terms of use.  

Access to the website is permitted on a temporary basis, and Unilever reserves the right in its sole discretion to modify or discontinue the website or specific portions of it without notice to you. We will not be liable if for any reason our site is unavailable at any time or for any period.

Subject to applicable law, we reserve the right to suspend or terminate access to the website and/or the Services without notice for failure to comply with the Unilever Policies, for infringing copyright or any other intellectual property right, or for any other reason. The decision to terminate an individual’s access to the website or the Services will be final and binding.

5.      Registration

If you register as User on the website, Unilever will ask you to provide information, such as your business name, address, email address, contact person details, mobile and/or telephone number.   

As part of the registration process, you may be asked to select a username and password.  You will be responsible for all activities occurring under your username and for keeping your password secure.  If you become aware of any breach of security or unauthorized use of your username or password, you must notify Unilever immediately.

You agree to provide accurate and complete information when registering and using the website and the Services, and you agree to keep your information up to date. You agree that Unilever may store and use your information for the purposes envisaged under these Terms & Conditions and in relation to the Services offered by the website.

6.      Privacy

Unilever takes your privacy very seriously and will use and protect any personal information you provide on this website in accordance with our Privacy Policy. However, Unilever is required to provide certain information to third parties and/or Service Provider to facilitate the requests placed on the website. We are not liable for how that third party and/or Service Provider handles your private information, and any disputes in relation to this must be addressed to the third party and/or Service Provider.

7.      Removal of User Submissions

Without prejudice to our other rights under these Terms & Conditions or at law, Unilever reserves the right in its absolute discretion and without prior notice to refuse to post, exclude or remove any user submission from the website that violates the Unilever Policies.   

8.      Identifying Users and Disclosing User Submissions to Third Parties

Unilever will fully cooperate with any law enforcement authorities, court order or subpoena requesting or directing Unilever to disclose the identity of anyone posting user submissions.  To the extent we can do so by law, we reserve the right to identify any user to third parties and/or disclose any user submission or personal data to any third party claiming that a user submission infringes their intellectual property rights or their right to privacy.  We may also disclose such information if we believe in good faith that such disclosure is reasonably necessary to protect the rights, property, or personal safety of Unilever, its customers or the public.

9.      Moderation

Although Unilever is under no obligation to review or monitor user submissions, Unilever reserves the absolute right to do so in its sole discretion. In addition, Unilever reserves the right at all times to alter, edit, refuse to post or remove any user submissions from the website, in whole or in part, for any reason or for no reason and without prior notice. You agree that Unilever does not have any obligation to use or respond to any user submission.

10.  Geographic Scope of the Website

Unilever controls and operates this website from the Arab Republic of Egypt. Unless otherwise specified on or by this website, this website is intended to promote only those Unilever/third party products that are sold in the Arab Republic of Egypt, and Unilever makes no representation that materials in this website or the products described thereby are appropriate or available for use in other locations. All visitors to this website are responsible for compliance with all local laws applicable to them with respect to the content and operation of this website. You agree not to link to this website from a website not operated by Unilever, unless you have obtained Unilever’s prior written consent.

11.  Links to Other Websites

For your convenience and enjoyment, this website may provide links to other websites on the world wide web that are not operated by Unilever. Unilever has no control over these websites and is not responsible for their availability. Unilever does not endorse, approve or sponsor, nor is Unilever responsible or liable for, any information or content available at the linked sites or any products, or other materials on or available from such sites. Unilever is not responsible for webcasting or any other form of transmission received from any linked site.  In addition, Unilever is not liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of such content, information, products, goods or services available on or through any such linked websites.

12.  Disclaimer for Contents of the Website

The material on the website (including any graphics, software, digital content, recommendations or other materials) and any material made available through the website is provided "as is" and without conditions or warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Unilever disclaims all conditions and warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Unilever does not warrant or make any representations regarding the use or the results of the use of the material on the website in terms of its correctness, accuracy, reliability, or otherwise. The material on this website could include technical inaccuracies or typographical errors and could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. Unilever undertakes no obligation to verify or maintain the currency of such information.

13.  Disclaimer for Operation of the Website

Unilever endeavors to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. As to the operation of the website, Unilever expressly disclaims all conditions and warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement. Unilever makes no warranty that (a) the operation of the website will meet the user's requirements; (b) access to the website will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (c) the results that may be obtained from the use of the website will be accurate or reliable; or (d) defects will be corrected. You (and not Unilever) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, harmful components, errors or any other problems whatsoever you may have as a result of visiting this website.  


14.  Limitation of Liability

Subject to applicable law, under no circumstances shall Unilever, Unilever Group companies, our licensors or licensees, be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, punitive or other damages, including lost profits, personal injury and property damage, that may result from (a) the use of, or the inability to use, the website or any material on the website, (b) the conduct of any user of the website, whether in contract, tort (including negligence) or otherwise, (c) the supply or use of any products supplied or manufactured by a Service Provider that are featured on the website.

Unilever shall not be liable even if Unilever or an authorized representative of Unilever has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, delay in operation or transmission, line failure or computer virus, worm, trojan horse or other harmful component, or loss caused by a product supplied through the auspices of this website.

To the extent required by applicable law, we do not limit in any way our liability for death or for personal injury caused by our negligence or for fraudulent misrepresentation or concealment or for any other liability which cannot be excluded or limited by applicable law.

Unilever assumes no responsibility or liability arising from the content of any user submission or for any libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality, infringement of intellectual property rights, error or inaccuracy contained in any user submissions.  

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Unilever's total liability to you for damages, losses, and causes of action whether in contract, tort (including, negligence) or otherwise exceed the amount paid by you, if any, for accessing the website.

15.  Indemnification

You hereby agree to defend, indemnify and hold Unilever, Unilever Group companies and each of their respective agents, licensees, successors and assigns, harmless from and against any and all claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses, including reasonable legal fees, relating to or arising out of your use of the website, any use of your user submissions as permitted in these Terms & Conditions, and/or any breach or alleged breach of any of your warranties, representations or agreements hereunder, and/or use of any third party suppliers or products featured on the website.

16.  Termination

The Unilever Policies are and shall remain effective until terminated.  You may terminate these Terms & Conditions by ceasing to use the website and destroying any and all material obtained by you from the website.  We may immediately terminate the Unilever Policies, including your access to the website, if you breach or fail to comply with any material term or provision of the Terms & Conditions. Upon termination, you must discontinue use of the website and destroy any and all material obtained by you from the website.

17.  Applicable Law and Jurisdiction

These Terms & Conditions and any disputes arising under or related to these Terms & Conditions (whether in contract, tort (including negligence), statute or otherwise) will be governed by the laws of the Arab Republic of Egypt. Any legal actions, suits or proceedings arising out of these Terms & Conditions will be brought exclusively to the competent Egyptian courts, and you hereby accept and submit to the jurisdiction of the competent Egyptian Courts with respect to any legal actions, suits or proceedings arising out of these Terms & Conditions.

18.  Severability

If any provision of these Terms & Conditions shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms & Conditions and shall not affect the validity and enforceability of any remaining provisions.

19.  No Waiver

No failure on the part of Unilever to enforce any part of these Terms & Conditions shall constitute a waiver of any of Unilever's rights under these Terms & Conditions whether for past or future actions on the part of any person. Neither the receipt of any funds by Unilever nor the reliance of any person on Unilever's actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of Unilever shall have any legal effect whatsoever.